Telenet and BASE already blocked over 2 million suspicious text messages thanks to new platform

Telenet and BASE already blocked over 2 million suspicious text messages thanks to new platform

Telenet and BASE started recently using a new platform to protect its customers from "smishing", a form of phishing using text messages. Since then, already 2.4 million phishing messages have been detected and blocked.

To fight smishing more efficiently and better protect its customers, Telenet and BASE have recently started using a new platform capable of detecting and automatically blocking suspicious messages, so called “smishing”. The new platform is a self-learning platform which recognizes many patterns such as numbers sending a very high number of messages, or suspicious links being sent around.

The new anti-smishing system was launched after an intensive test period. The first results are very promising and show the platform works very efficiently. Since the implementation, 2.4 million suspicious messages were blocked, which comes down to 170,000 per day on average. The platform is therefore meeting expectations and majority of these kind of fraudulent text messages will not arrive at Telenet and BASE customers anymore.

The platform was developed with support from the government and in close collaboration. Telenet and BASE committed to half of the investment for development, implementation and running the operation. Additionally, it benefited from public funding, with the support of minister De Sutter and as part of the national recovery plan.


Bart Boone
Bart Boone Woordvoerder, Telenet





About Telenet SA

As a provider of entertainment and telecommunication services in Belgium, Telenet Group is always looking for the perfect experience in the digital world for its customers. Under the brand name Telenet, the company focuses on offering digital television, high-speed Internet and fixed and mobile telephony services to residential customers in Flanders and Brussels.

Under the brand name BASE, it supplies mobile telephony in Belgium. The Telenet Business department serves the business market in Belgium and Luxembourg with connectivity, hosting and security solutions. More than 3,000 employees have one aim in mind: making living and working easier and more pleasant.

Telenet Group is part of Telenet Group Holding NV and is a 100% owned subsidiary of Liberty Global. Liberty Global is one of the world’s leading converged video, broadband and communications companies, innovating and empowering people in six countries across Europe to make the most of the digital revolution. For more information, we refer to

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