Telenet to replace oldest decoders by newer devices

Mechelen, 30 January 2020 - Telenet is taking its oldest type of digicorders and digiboxes off the market. Customers renting a decoder can exchange it for a newer device free of charge. The decoders in question were distributed between 2007 and 2013. An important part of the software is no longer provided by the supplier. As a result, the decoders will soon no longer be able to ‘read’ the digital TV signal correctly. Telenet can therefore no longer support the digital signal to those decoders with effect from 31 March. The company communicates this clearly to all customers concerned.


No longer encrypted

All the digital channels that a customer receives at home are always securely ‘encrypted’. This is done by means of a device that the customer can either rent or buy from Telenet: a digicorder, a digibox, or a CI+ card. In this way, Telenet guarantees the copyright owners of the movies, series and programs that their content arrives securely at the customer’s home and cannot be further disseminated. For the oldest active version of decoders, the supplier has informed Telenet that it no longer provides this ‘key’. For that reason, Telenet is obliged to stop sending the digital signal to those decoders with effect from 31 March.


Mainly in the bedroom or attic

The oldest type of active digicorders and digiboxes were distributed between 2007 and 2013. The last update on those devices dates from May 2014. For that reason, the decoders do not support the latest version of the TV menu, and customers cannot use applications such as ‘Terugkijk TV’ (Playback TV). Customers renting a decoder have already been able to exchange it for a newer model free of charge. The vast majority have already done so. Just 2% of TV customers still have such a decoder, mainly as a ‘second’ device for use in the bedroom or attic room, for example.

Different solutions

Some 15,000 customers still rent such a decoder. They can swap it free of charge for a newer model with more functionalities. For customers who purchased their decoder Telenet offers several solutions. Some 30,000 purchased appliances of at least six years old are still around on the market. These customers can rent a new decoder free of charge until 31 July 2020. After that they pay the standard rental charge (€9.37 or €4.53 per month). Customers who prefer to buy the new decoder can get a discount of €15 on a digibox or €35 on a digicorder. Those who no longer want to use a decoder can use ‘TV with a Card’ or YUGO. Two in three of those purchased decoders are used as ‘second’ device in the bedroom or attic, for example. As an alternative, the Yelo TV app or website can be used (included in the TV subscription).


Personal communication

All customers with that type of decoder will be notified personally from 3 February by letter and email. Banners to inform customers will also appear on the channels from 17 February. From 31 March, customers will no longer be able to watch TV with those decoders. Nevertheless, no one will really be without television: the twenty-odd channels of the basic cable offering will still be available.

The above special offers are valid from 4 February 2020.

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About Telenet BV

As a provider of entertainment and telecommunication services in Belgium, Telenet Group is always looking for the perfect experience in the digital world for its customers. Under the brand name Telenet, the company focuses on offering digital television, high-speed Internet and fixed and mobile telephony services to residential customers in Flanders and Brussels.

Under the brand name BASE, it supplies mobile telephony in Belgium. The Telenet Business department serves the business market in Belgium and Luxembourg with connectivity, hosting and security solutions. More than 3,000 employees have one aim in mind: making living and working easier and more pleasant.

Telenet Group is part of Telenet Group Holding NV and is quoted on Euronext Brussel under ticker symbol TNET. For more information, visit Liberty Global - one of the world’s leading converged video, broadband and communications companies, innovating and empowering people in six countries across Europe to make the most of the digital revolution – owns a direct stake of 58.9% in Telenet Group Holding SA/NV (excluding any treasury shares held by the latter from time to time).

The BASE newsroom can be found at

Telenet BV
Liersesteenweg 4
2800 Mechelen
BTW BE 0473.416.418
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