Preview: Telenet group strengthens collaboration with strategic partners to further enhance customer experience.

Telenet group strengthens collaboration with strategic partners to further enhance customer experience.

Mechelen, December 4, 2024. Telenet group announced two strategic transformations today. From May 1, 2025 the company’s call center operations will be adapted with the specific aim of providing customers with an even more proactive and personalized customer experience. IT operations will also continue to be streamlined from that date. In order to achieve these ambitions, Telenet group is entering into agreements with Teleperformance for its customer service department and with Infosys and Accenture for its IT department. These changes represent another step in preparing Telenet group for the future in a rapidly evolving digital world.

DAZN app now available via Telenet TV box

DAZN app now available via Telenet TV box

Telenet group makes changes to its Senior Leadership structure  

Telenet group makes changes to its Senior Leadership structure  

Wyre, Proximus, Telenet and Fiberklaar sign Memorandum of Understanding to accelerate fiber deployment in Flanders and increase access to gigabit networks. 

Wyre, Proximus, Telenet and Fiberklaar sign Memorandum of Understanding to accelerate fiber deployment in Flanders and increase access to gigabit networks. 

As of August 13, Play6 will be the new home for fans of Play Sports Open

As of August 13, Play6 will be the new home for fans of Play Sports Open

CFO Erik Van den Enden is leaving Telenet.

CFO Erik Van den Enden is leaving Telenet.

Telenet launches ‘Check & Smile’ and unburdens customers on a hyper-individual level thanks to data and AI technology innovation

Telenet launches ‘Check & Smile’ and unburdens customers on a hyper-individual level thanks to data and AI technology innovation

BASE is launching onto the market for fixed Internet and TV throughout Belgium 

BASE is launching onto the market for fixed Internet and TV throughout Belgium 

Telenet launches Belgium's most compact and environmentally friendly TV box

Telenet launches Belgium's most compact and environmentally friendly TV box

A uniform television advertising model for all Belgian channels, to breathe life into them

A uniform television advertising model for all Belgian channels, to breathe life into them

Unique collaboration between Telenet Business and ICT service provider Sopra Steria future-proofs Belgian businesses with a digital transformation

Unique collaboration between Telenet Business and ICT service provider Sopra Steria future-proofs Belgian businesses with a digital transformation

Telenet notifies its customers of price adjustments due to inflation

Telenet notifies its customers of price adjustments due to inflation

Reaction 2023 Annual Report of the Telecommunications Ombudsman

Reaction 2023 Annual Report of the Telecommunications Ombudsman

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Telenet spokesperson (only for journalists)
Bart Boone
Bart Boone Woordvoerder, Telenet
About Telenet SA

As a provider of entertainment and telecommunication services in Belgium, Telenet Group is always looking for the perfect experience in the digital world for its customers. Under the brand name Telenet, the company focuses on offering digital television, high-speed Internet and fixed and mobile telephony services to residential customers in Flanders and Brussels.

Under the brand name BASE, it supplies mobile telephony in Belgium. The Telenet Business department serves the business market in Belgium and Luxembourg with connectivity, hosting and security solutions. More than 3,000 employees have one aim in mind: making living and working easier and more pleasant.

Telenet Group is part of Telenet Group Holding NV and is a 100% owned subsidiary of Liberty Global. Liberty Global is one of the world’s leading converged video, broadband and communications companies, innovating and empowering people in six countries across Europe to make the most of the digital revolution. For more information, we refer to www.telenet.be

The Telenet newsroom can be found at press.telenet.be

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